What's the difference between Individual Care and an Enrichment Session?

Individual Care is a required alternative to group play for dogs who can't participate in it. Enrichment is an optional extra for dogs who already do participate. One is about how your dog's whole day is managed; the other is a 20-minute activity added onto a normal day.

How much one-on-one time does the $30 buy?

It isn't a timed service, so there's no set number of minutes attached to it. The fee covers the additional staffing, private rotations, handling, scheduling, and space management required to care for your dog separately from our group-play program for the whole day.

Does the $30 fee apply to boarding too?

Yes. The Individual Care fee is added to the regular rate for each applicable daycare or boarding day. See our dog boarding rates and daycare rates for the base pricing.

My dog isn't spayed or neutered yet. What happens?

Dogs over 8 months old must be spayed or neutered to join group play. Until then they're cared for through Individual Care, and the $30 daily fee applies. Once your dog is altered and passes a group-play evaluation, they can move into the social program and the fee stops.

Can my dog move out of Individual Care later?

In many cases, yes. Dogs change as they mature, settle in, or complete training. If our team thinks your dog is ready to try group play again, we'll talk to you about re-evaluating them.

How do I add an Enrichment Session?

Add it when you book your dog's day or stay through your K9 Nanni account , or call the front office. Sessions are $15 each and run 20 minutes.

Is my dog getting less attention in Individual Care?

No. Dogs in Individual Care typically get more direct staff time than dogs in group play, because every rotation, walk, and activity is handled individually rather than as part of a group.

Who decides which program my dog is in?

It starts with your dog's evaluation and continues from there. Our team watches how every dog does in group play, and K9 Nanni management makes the call based on the safety and comfort of your dog, the other dogs, and our staff. We'll always talk it through with you.