Privacy Policy
Last updated: September 15, 2026
K9 Nanni, LLC (“K9 Nanni,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.k9nanni.com, use our online client portal or mobile apps, communicate with us by phone, email, or text message, or use our dog daycare, boarding, grooming, training, dog walking, and transportation services.
By using our website or services, you agree to the practices described in this policy. Please also review our Terms of Service.
1. Information We Collect
Information you provide to us
Contact information: your name, email address, phone number, and home or mailing address.
Dog information: your dog’s name, breed, age, sex, photos, vaccination records, medical conditions, medications, feeding instructions, behavioral notes, and veterinarian contact details.
Emergency contacts: the names and phone numbers of people you authorize us to contact about your dog.
Home access information: keys, building or concierge details, and access instructions for dog walking, playdates, and pick-up and drop-off services.
Payment information: the credit card you keep on file for services, deposits, and fees, which is processed through our third-party booking and payment processing providers.
Communications: messages you send us through our contact form, email, phone, text message, or social media.
Job applications: information you submit through our Careers page, such as your contact details, work history, and résumé.
Information collected automatically
Device and usage data: your IP address, browser and device type, pages viewed, referring website, and time spent on our site.
Mobile app data: when you use our app, device identifiers, app activity, and your notification preferences.
Cookies and similar technologies: described in Section 6 below.
2. How We Use Your Information
We use the information we collect to:
Provide, schedule, and manage your dog’s services, including reservations, check-in, pick-up and drop-off, and your client portal account.
Care for your dog safely, including following feeding, medication, and behavioral instructions and obtaining veterinary care in an emergency.
Confirm vaccination compliance and protect the health of every dog in our facility.
Process payments, deposits, packages, and fees.
Communicate with you by email, phone, and text message about reservations, service updates, schedule changes, your account, and your inquiries.
Send promotional messages about seasonal deals and special offers when you have agreed to receive them.
Review employment applications.
Operate, secure, and improve our website, client portal, and apps.
Comply with legal obligations, resolve disputes, and enforce our Terms of Service.
3. Text Messaging (SMS)
If you opt in to receive text messages from K9 Nanni, we collect your mobile phone number and a record of your consent. We use them only to send the types of messages described in the SMS Communications Program section of our Terms of Service, such as reservation reminders, pick-up and drop-off updates, schedule changes, and occasional promotions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the messaging service providers that help us deliver our text messages to you.
4. How We Share Your Information
We do not sell or rent your personal information. We share information only in the following situations:
Service providers: companies that help us run our business, such as our online booking and client portal platform, payment processors, website hosting, email and text messaging providers, and analytics providers. They may use your information only to perform services on our behalf.
Veterinary care: if your dog needs medical attention, we may share relevant information with veterinary providers.
Emergency contacts: if we cannot reach you about your dog, we may contact the people you have listed.
Legal and safety reasons: to comply with a law, subpoena, or court order, or to protect the rights and safety of our clients, dogs, staff, or others.
Business transfers: in connection with a sale, merger, or transfer of all or part of our business.
With your consent: in any other situation where you have asked or permitted us to share your information.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Photos and Social Media
We take photos and videos of dogs in our care and may share them on our website and social media pages, such as Instagram and Facebook. We do not publish your home address, payment information, or account details with these posts. If you would prefer that your dog not appear in our public posts, email k9nanni@gmail.com.
6. Cookies and Analytics
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages. We may use analytics services, such as Google Analytics, that collect information about your visit and help us improve our website.
You can set your browser to block or delete cookies, though some parts of our website may not function properly as a result. Our website does not currently respond to “Do Not Track” browser signals.
7. Data Retention
We keep your information for as long as needed to provide our services, maintain accurate service and vaccination records, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we delete it or store it securely until it can be deleted. If you opt out of text messages, we keep a record of your opt-out so we can honor your request.
8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to client records and securely storing the house keys entrusted to us. No website, system, or method of electronic transmission is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
Access and update: you can review and update your account and dog information through our client portal or app, or by contacting us.
Deletion: you can ask us to delete your personal information. We may keep certain information when required by law or for legitimate business purposes, such as payment records.
Email: you can unsubscribe from promotional emails using the link in any email we send.
Text messages: reply STOP to any message to stop receiving texts.
Cookies: adjust your browser settings to manage cookies.
New Jersey residents: depending on your circumstances, New Jersey law may give you additional rights, including the right to confirm whether we process your personal data, to access, correct, or delete it, to obtain a copy, and to opt out of targeted advertising, the sale of personal data, or certain profiling. To make a request, email k9nanni@gmail.com. We will respond within the time required by law and may need to verify your identity. If we deny your request, you may appeal by replying to our response.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Third-Party Links
Our website and apps contain links to third-party sites and services, such as Google reviews, Instagram, Facebook, and the Apple App Store and Google Play. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this policy. Your continued use of our website or services after changes are posted means you accept the updated policy.
Terms of Service
Last updated: September 15, 2026
These Terms of Service (“Terms”) govern your use of the K9 Nanni website at www.k9nanni.com, our online client portal, our mobile apps, our SMS program, and the dog care services provided by K9 Nanni, LLC (“K9 Nanni,” “we,” “us,” or “our”), located at 81 Porete Avenue, North Arlington, New Jersey 07031.
Please read these Terms carefully. Our Privacy Policy explains how we collect and use your information.
1. Acceptance of These Terms
By accessing our website, creating a client account, booking or using any of our services, or opting in to our text messages, you agree to these Terms. If you do not agree, please do not use our website or services.
You must be at least 18 years old and the owner or authorized caretaker of any dog you register with us. If you have signed a separate registration form, service agreement, or waiver with K9 Nanni, that document also applies. If it conflicts with these Terms, the signed document controls for the services it covers.
2. Our Services and Client Accounts
K9 Nanni provides dog daycare, overnight boarding, grooming, training, dog walking and playdates, and pick-up and drop-off transportation in select areas, including Hoboken, Harrison, and parts of Jersey City. Service availability, pricing, packages, hours, and service areas are described on our website and in our client portal, and may change at any time.
To book services, you must create a client account through our online portal or mobile app. You agree to:
Provide accurate, current, and complete information about yourself, your dog, and your emergency contacts, and keep that information up to date.
Keep your login credentials confidential and notify us promptly of any unauthorized use of your account.
Use our website, portal, and apps only for lawful purposes and not interfere with their operation or security.
You are responsible for all activity under your account. We may suspend or close any account that contains false information, has unpaid balances, or is used in violation of these Terms.
3. SMS Communications Program
By opting in to SMS communications on our website contact form, you agree to our SMS program terms:
Program Name & Description: K9 Nanni offers an SMS program to send reservation and appointment reminders for daycare, boarding, grooming, and training; pick-up and drop-off updates; schedule changes, including transportation delays due to weather or traffic; responses to your inquiries and quotes; account and payment reminders; and occasional promotional messages, such as seasonal deals and special offers, to customers who have explicitly opted in.
Message Frequency: Message frequency varies depending on your dog’s service schedule and your inquiries.
Pricing: Message and data rates may apply. Check with your mobile carrier for details.
Consent: Consent to receive text messages is not a condition of purchasing any service from K9 Nanni.
Opt-Out & Help: You can cancel the SMS service at any time. Just text “STOP” to the phone number you received messages from. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply “HELP” at any time.
Customer Support: If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at
k9nanni@gmail.com or by calling
(201) 998-WOOF (9663) during front office hours.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our
Privacy Policy for details.
4. Registration and Health Requirements
Before your dog’s first visit, you must complete our online registration and dog profile, upload your dog’s current vaccination records, and keep a valid credit card on file.
Required vaccinations: All dogs must be current on Rabies, Distemper, Bordetella, and Canine Influenza vaccinations, and on flea and tick prevention. You are responsible for keeping your dog’s vaccinations current and providing updated records to K9 Nanni, LLC. We may refuse service to any dog whose records are missing or expired.
Health and behavior disclosures: You agree to tell us about any medical conditions, medications, allergies, injuries, recent illness, or behavioral history, including any history of biting, aggression, or anxiety, before services begin and whenever something changes. Please do not bring a dog that shows signs of contagious illness.
Boarding requirements: For boarding, you must provide your dog’s food, the food brand, specific feeding instructions, any medications with written instructions, and emergency contact information. Personal beds, blankets, bowls, and toys are not permitted in our facility. We provide K9 Nanni beds, blankets, and bowls for your dog’s stay.
5. Scheduling, Cancellations, and Payment
Scheduling: Services must be scheduled no later than 10:00 PM the day before. Services added after that deadline are subject to a late scheduling fee.
Cancellations: Cancellations must be made online by 10:00 PM the night before the scheduled service. Later cancellations are subject to a cancellation fee.
Boarding deposits and cancellations: All boarding reservations require a 50% deposit, and the remaining balance is charged to your card on file on the last day of boarding. Boarding cancellations must be made at least 14 days before the reservation for your deposit to be applied as credit toward a future service. Boarding cancellations made within 24 hours of the reservation are charged the full rate.
Packages: Packages are prepaid and do not begin until payment is received. All packages are non-refundable.
Payment: Individual services are charged at the end of each day. Online purchases made by credit card include a credit card surcharge; contact our office for alternative payment methods. By keeping a card on file, you authorize K9 Nanni to charge that card for services, deposits, and applicable fees.
Additional fees: Late payments, late pick-ups, and services on designated holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day, Presidents’ Day, and Easter) are subject to additional fees. Current fees are published on our website and in our client portal and may be updated from time to time.
6. Behavior, Safety, and Right to Refuse Service
The safety of every dog in our care comes first. We may evaluate any dog’s temperament and behavior before and during services. We reserve the right to refuse, limit, or discontinue services, including removing a dog from group play or asking you to pick up your dog early, if we believe the dog poses a risk to itself, other dogs, or our staff, shows signs of illness, or is not a good fit for our environment.
You are responsible for any injury, damage, or veterinary costs caused by your dog to other animals, people, or property.
7. Veterinary Care and Emergencies
If your dog becomes ill or injured while in our care, we will make reasonable efforts to contact you and your listed emergency contacts. If we cannot reach you, or if we believe immediate treatment is needed, you authorize K9 Nanni to obtain veterinary care for your dog, including transportation to a veterinarian of our choosing if your regular veterinarian is unavailable. You agree to pay all costs of that care and any related transportation.
8. Assumption of Risk
Even with attentive, trained supervision, group play, boarding, grooming, training, walks, and transportation involve inherent risks. These include scrapes, sprains, bites, and other injuries that can occur during play; contagious illnesses such as kennel cough, which can spread between dogs even when they are vaccinated; stress-related symptoms such as digestive upset; and minor nicks or skin irritation during grooming.
By using our services, you understand and accept these risks, and you agree that K9 Nanni is not liable for injury, illness, or loss resulting from them, except where caused by our gross negligence or willful misconduct.
9. Home Access, Dog Walking, and Transportation
For dog walking and playdate services, we require two working sets of keys to your home. Please confirm that the copies work on your lock(s). If you live in a building with a concierge, we are happy to pick up a key from your building and return it after service is completed. You agree to give us accurate access instructions and to tell us about any alarm systems, building rules, or other animals in the home. We will use reasonable care to safeguard your keys and follow your instructions.
Pick-up and drop-off transportation is available in select areas for an additional fee. Pick-up and drop-off windows are estimates and may change due to weather, traffic, or other conditions outside our control.
10. Photos, Videos, and Social Media
We love sharing our pack’s adventures. You grant K9 Nanni permission to photograph and video your dog while in our care and to use those images on our website, social media pages such as Instagram and Facebook, and marketing materials, without compensation. We do not publish your home address or account details with these images. If you would prefer that your dog not appear in our public posts, email k9nanni@gmail.com and we will honor your request going forward.
11. Intellectual Property
All content on our website, client portal, and mobile apps, including the K9 Nanni name and logo, text, photographs, graphics, and design, is owned by or licensed to K9 Nanni, LLC and is protected by copyright and trademark laws. You may view and print content for personal, non-commercial use only. You may not copy, reproduce, distribute, or create derivative works from our content without our written permission.
12. Third-Party Services and Links
Our website and apps link to or rely on third-party services, such as our online booking and client portal provider, payment processors, app stores, Google, and social media platforms. These services are governed by their own terms and privacy policies, and K9 Nanni is not responsible for their content, availability, or practices.
13. Disclaimer of Warranties
Our website, client portal, apps, and online content are provided “as is” and “as available.” To the fullest extent permitted by law, K9 Nanni disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website or apps will be uninterrupted, error-free, or free of harmful components.
Training outcomes depend on many factors, including each dog’s temperament, history, and consistent practice at home, so specific results are not guaranteed.
14. Limitation of Liability
To the fullest extent permitted by law, K9 Nanni, LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim relating to our services will not exceed the amount you paid K9 Nanni for the specific service giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
15. Indemnification
You agree to indemnify and hold harmless K9 Nanni, LLC and its owners, employees, and agents from any claims, damages, losses, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, inaccurate or incomplete information you provide about your dog, or injury or damage caused by your dog.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. If a concern comes up, please contact us first; most issues can be resolved directly. Any legal action relating to these Terms or our services must be brought in the state courts located in Bergen County, New Jersey, or the federal courts for the District of New Jersey, and you consent to the jurisdiction of those courts.
17. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of these Terms. Changes take effect when posted, and your continued use of our website or services after that date means you accept the updated Terms.
18. General Terms
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not transfer your rights under these Terms without our written consent. These Terms, together with our Privacy Policy and any signed registration or service agreement, make up the entire agreement between you and K9 Nanni regarding their subject matter.
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