Frequently Asked Questions
- I would like to tour the center. When can I come?
- What do I need for my dog to start services at K9 Nanni?
- In what areas do you service pick up/drop offs?
- What time do you pick up/drop off?
- What vaccinations are required?
- Do I need to provide keys?
- What is your cancellation policy?
- I want to board my dog. Can I have some additional information?
- I have just adopted a new puppy! What are my options?
- How can I schedule services for my dog?
- My username/password is not working. What should I do?
- When should I schedule services?
- How do packages work?
- How do I schedule dates for my Package?
- How do I pay my invoice?
- I need to cancel/change a service. How can I do that on the portal?
I would like to tour the center. When can I come?
Tours for the center are done on Saturdays & Sundays between 11pm & 1pm. Tours are limited to 20 minutes and a reservation must be made with us
What do I need for my dog to start services at K9 Nanni?
You will need to send us a completed and signed registration form. Once we receive your registration form + pet’s vaccination records (vaccination records not needed for walking) we will set you up on our online scheduling portal, complete with a username and password.
In what areas do you service pick up/drop offs?
As of right now, we service the Hoboken area. We do service a 3 mile radius outside of Hoboken with no charge. If you live outside the Hoboken area and are interested in playdates, please email us at email@example.com
What time do you pick up/drop off?
We pick up between 9-11am. Drop offs start around 4:30p-6:30p
What vaccinations are required?
The following vaccinations required are:
- Bordetella (Kennel Cough)
- Distemper Vaccinations (DHLPP)
- Canine Influenza Vaccination (This vaccine is a decision the parents shall make. If you chose not to have your dog vaccinated against canine influenze, you must sign our disclaimer which states you chose not to vaccinate your dog with this vaccine)
- Monthly Flea/Tick Prevention
*It is the responsibility of the clients to ensure his/her dog has all the updated vaccinations and MUST provide updated records to K9 Nanni, LLC
Do I need to provide keys?
We require two sets of keys for playdates and dog walking. Please check and make sure the copies work on your lock(s). However, if you live in a building with a concierge, we will be more than happy to acquire a key from your building and returning it after service is completed.
What is your cancellation policy?
All cancellations must be made the prior evening before the scheduled time. If not a $5 fee will incur.
I want to board my dog. Can I have some additional information?
For dogs boarding with k9 Nanni, we require the same shots as day care (Bordetella, Rabies, Distemper and Canine Influenza). We also require your pup’s food, specific feeding instructions, emergency contacts, medication (if applicable) instructions and the pups’ food brand. We also require a credit card on file for payment to be charged on the last day of your pup’s staycation.
I have just adopted a new puppy! What are my options?
Linda offers a training program for puppies!
Most puppy parents choose to have two walks per day 3x-5x a week.
Twice a week, Linda will train your pup herself in the morning (In place of walk) and your pup will be walked by his/her regular walker on the 2nd walk. Don’t worry she trains you too!!
Once your pup has all his/her vaccinations, he/she can come and enjoy a day of fun and socializing at k9 Nanni!
How can I schedule services for my dog?
We have the convenience of a scheduling portal on our website. Once we have all your dogs’ current vaccinations and a completed & signed registration form, you will receive a username and password. Clients are responsible for scheduling their pup(s) and verifying the schedule on the customer portal. If there are any discrepancies in the scheduling dates, you would simply email us and we will fix it!
My username/password is not working. What should I do?
Email K9Nanni@gmail.com and we will be able to reset your username and password for you.
When should I schedule services?
Services MUST be scheduled no later than 10pm the day before services. There is a $5 late scheduling fee for any services added after 10pm for the following day.
Are Packages transferable to walks?
Packages are non-transferable. You must use your package within the designated time frame.
How do packages work?
We offer many different which are prepaid. Your package does not start unless payment is received prior.
How do I schedule dates for my Package?
Clients who have packages may schedule their package dates via Email. Once they receive a confirmation email, the client should log into the portal and confirm it is correct.
How do I pay my invoice?
Invoices are generated every Friday for the previous week (Saturday-Friday.) You can check your invoice(s) on our customer portal. You can pay your invoice on our website www.k9nanni.com/pay or leave us a check.
I need to cancel/change a service. How can I do that on the portal?
You can request a cancellation or new service in the scheduling portal. This must be done the prior evening before the scheduled time or a $5 fee will incur.
You can request a cancellation in the scheduling portal. If you need a new service, you can then request the new service in the portal. You will receive a confirmation email & the changes will be reflected in the portal.